PicassoMD Notifications

How to Turn On/Off your PicassoMD Notifications

Table of Contents

Summary: Use this article to learn how you can turn on and customize your PicassoMD notifications.

Follow this simple checklist to ensure you are receiving PicassoMD notifications: 

iPhone: 

• Turn on PicassoMD notifications

1. Open the Settings app on your iPhone
2. Tap Notifications
3. Scroll down to the PicassoMD App and tap it
4. To allow notifications, toggle the button beside “Allow Notifications” to on
5. Ensure alerts are turned on for your iphone's lock screen, notification center, and banners
6. If you receive Curbsides or referrals and want to hear the curbside notification sound, make sure to tap the Sounds toggle on

• Turn sound on

1. On the left side of your iPhone, above the volume button, is a ring/silent switch
2. To hear curbside and referral alerts, slide the switch toward you
3. To make sure you’ve turned it on, look at the switch. If there is no orange color present, you’ve successfully turned on the sound! 

• Turn off Do Not Disturb/ Focus

1. Open the Settings app on your iPhone 
2. Tap Focus
3. Tap Do Not Disturb
4. If you would like to keep the Focus function on but still receive PicassoMD notifications, tap Apps > "Allow Notifications From" > Add Apps > PicassoMD > Done

If you followed the above steps and are still not receiving notifications, try these steps:

• Check your wifi connection

1. Instead of using mobile data, you may want to connect to a reliable and secure internet 
2. Open iPhone Settings
3. Tap Wifi and check your connection

• Log out and back into the app

1. Tap on the black circle in the upper left corner of the homepage screen, this will open a menu 
2. Tap Settings
3. Scroll to the bottom of the settings screen and tap the blue “Log Out” button 
4. Type your email and password, or use biometrics, to log back into the app

• Restart your iPhone

For iPhone X or later

1. Hold down the side button and volume up/down button
2. When the power slider appears on the screen, drag it to the right to turn your phone off
3. When your iPhone completely shuts off, hold down the side button to turn it back on

For iPhone 8 Plus or earlier:

1. Hold down the side button 
2. When the power slider appears on your screen, drag it to the right to turn your phone off 
3. When your iPhone completely shuts off, hold down the side button to turn it back on

If none of these fix your issue, your phone may have a deeper issue. Try bringing it to Apple to see what they say. 

Android: 

Android devices may differ from Apple iPhone devices.

• Turn on notifications

1. Open the Settings app on your phone
2. Tap Notifications > App Settings
3. If you are having trouble finding the PicassoMD app, tap all apps in the dropdown menu OR search for ‘PicassoMD’ by selecting the icon at the top of the screen.
4. Turn on all notifications or tap the app and select specific notifications you want to receive from PicassoMD

• Turn off Do Not Disturb

1. To turn Do Not Disturb on, swipe down from the top of your screen. Then tap Do Not Disturb

• Turn sound on

1. Select the Settings icon from the Android phone’s home screen
2. Select Sound Settings or Sound and Vibration, depending on your device type 
3. Make sure to clear the Silent Mode checkbox or tap Ring & Notification to adjust the volume to your liking 

• Check your wifi connection

1. Instead of using mobile data, you may want to connect to a reliable and secure internet 
2. Open Android Settings
3. Tap Network & internet > Internet

• Log out and back into the app

1. Tap on the black circle in the upper left corner of the homepage screen, this will open a menu 
2. Tap Settings
3. Scroll to the bottom of the settings screen and tap the blue “Log Out” button 
4. Type your email and password, or use biometrics, to log back into the app

• Restart your Android 

1. Press and hold the power button for 5-10 seconds to reveal the power menu 
2. Select Restart to shut down the device and power it back on