First Available Curbsides
Summary: This article will provide an overview on the First Available Curbsides feature. First Available Curbsides are great if you need a quick response and don’t have a specific preference for the curbside responder. If you would like to curbside a specific provider and do not need a quick response, please see this article on how to send an Individual Provider Curbside.
Video Overview:
"First available" curbsides are best suited for more urgent questions when you need real-time answers.
- Specialists are sequentially contacted based on your personal favorites, practice's favorites, network, CIN/ACO, and, finally, will go to a member of the bench if none of the previously mentioned providers are available.
You can start a “First Available” curbside from two different places:
- From the Home Screen: tap "First Available Curbside" in the "Start a..." section
- From the Curbside tab: tap the “First Available” button located on the bottom right of the Curbside screen. (Image from curbside landing page)
Next, select the specialty you would like to contact.
- Enter your patient's first and last name, then choose what your plan is before starting the curbside.
- While we’re finding an available specialist, please enter your curbside question. This will help the specialist respond quickly.
- In most cases, you’ll be connected to a specialist in two minutes or less:
- For less common specialties it may take longer. When that happens, we recommend that you do NOT cancel your curbside as this will only extend your wait time. To see a list of average time to connect by specialty, click here.
- We’ll send you a notification when you’re connected with a specialist.
- You can cancel the search for a specialist by tapping the back arrow "<" and then tapping the "Cancel" button.
First Available Curbsides on the Web
Providers can also start a First Available Curbside on the web.
- To begin, make sure you're on the curbsides tab by clicking on 'curbsides' on the left-hand navigation bar.
- Next, click on 'Start a Curbside'
- Choose 'First Available Provider' as your curbside type and enter your patients first and last name.
- Next, choose the specialty type you would like to contact along with your plan ahead of starting the curbside.
- Now you can begin your curbside! Similar to curbsides on your mobile device, you’ll be connected to a specialist in two minutes or less in most cases. However,
- At certain times of the day or for less common specialties it may take longer. We’ll send you a notification when you’re connected with a specialist.
- You can cancel the search for a specialist by clicking on the 'cancel' button.
Curbside Transcripts
- The curbside transcript includes the full dialogue between the curbside initiator and recipient. After a curbside is ended, PicassoMD will send the curbside transcript directly to the initiator's email.
- Curbside transcripts are only available to providers and practice admin.
- Note: Providers will receive the transcript one they are done and have closed the curbside.
Providers can find curbside transcript in two places: the web app and the mobile app.
- To the your curbside transcript in the web app... start off by clicking on 'Curbsides' in the left hand navigation bar.
- Next, click on 'History' next to the curbsides title
- This will allow you to see your curbside history. From here, simply click on the PDF icon under the Transcript column next to the transcript you'd like to view.
- Once you've clicked the PDF icon, this will open your transcript in a new tab.
- To the your curbside transcript in the mobile app... start off by tapping on 'Curbsides' in the bottom navigation bar.
- Next, tap 'History' in the upper left hand side of the screen.
- This will allow you to see your curbside history. Simply tap on your curbside of interest to view the transcript.
- Then your transcript will appear and you're all set!
